Scotthall Watford Star Rating
Sales
14 comments from 44 reviews
Service
51 comments from 156 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"They kept me informed of expected time frame all the way through until they had a diagnosis."
"Car sent in due to water leak on passenger footwell. This only happened when it rained but advised that problem had been fixed and it was the washer fluid. Car dropped off and advised it was fixed but as soon as it rained, has water coming through."
"very satisified"
"Expensive"
"Dealership is very good"
"Fairly satisfied with service. Could communicate to customers more promptly, especially if car will be kept overnight."
"Would be nice if they stayed open later to accomodate people who work 9 5, otherwise overall happy"
"Booked the car in for a service advised this was not necessary, unaware that the car was covered under a service agreement with GE capital bank"
"All good"
"Friendly, responsive, well mannered and totally professional. I would have no trouble taking my car for a service and to recommend to my friends and family."
"Car was collected from and returned to place of work."
"Everything was handled very professionally from booking in to picking up. I did like in particular the mechanic phoning me up to let me know the cost of the service before he went ahead."
"Very very good from start to finish the staff were very nice."
"Very helpful even with the older cars."
"It was very good. They were very efficient"
"I ordered a duplicate key for my car which didn't work as they said it would. They then tried to charge me to fix this faulty product. How can this garage feel that is appropriate I do not know of any business that would dream of this."
"There was a mix up with the booking and i had to call back."
"They are very helpful"
"I phoned in advance to book it in at 0830 and out at 1200 (done it before) which they accepted. It wasn't ready on time - no one told me about this and they changed the brake disks without asking me at a cost of £400."
"unable to find the problem on th3e cpmoputer."
"The work took longer then predicated and the valet was sub par."
"It can sometimes be difficult to get in touch with them on the phone."
"They usually provide excellent service. A new member of staff does not completely follow the ethos of the company but I am sure will learn with experience."
"On this occasion but the visit would not have been necessary had the work been completed on the first visit."
"The price was a little excessive"
" Not having two day later. Dealer was told that the bottle was not working and the dealer said the work was done. The next day went to use the washer jets and no water came out and it took the 3 hours to fix the problem."
"Very pleased."
"the service was fine"
"Would prefer my vehicle to be collected. Lovely staff, good facilities"
"It was in only for a mini service,I checked what time it would be ready and came at that time, then had to wait half an hour I don't think they had even started the work when I got there. Also the car wasn't cleaned."
"have that days news paper"
"Excellent service from Deborah Burns who booked the car in for service and arranged private plate transfer. Kept upto date with booking either by phone or text. Polite and efficient girls. Punctual and ready when required"
"I think that they need to keep the customers up to date and I was waiting around for a while and was ignored."
"I took the car in for a service. On return found the front passenger side bumper scratched. Even though the damage happened while the car was at the dealership, they asked me to pay for the repair. I had to pay 75 even though it was not my fault."
"They changed time for my appointment without telling me."
"It was quite improved on the last visit"
"Reception told me I did not need to book an appointment to change a bulb, when I arrived they were too busy and had to book for another day terrible"
"they did not note down my registration correctly so no invoices and vehicle not cleaned properly"
"Iatet was just for an MOT Certific"
"This was a free check, would help if firm prices ad dates could be given for identified faults."
"Went in for 1 thing, ended up with something else and not sure if the original reason for visiting service dept was actually carried out"
"Sevice was polite and efficient"
"Nice people, good facilities"
"Very happy I got the service I wanted at the time and place I requested."
"Still waiting for a call from the manager as to how the problem can be solved"
"Very good but did not re set service indicator"
"Drivers window motor failure twice after two weeks. Further issues should have been diagnosed on the first visit to prevent extra costs and inconvenience."
"Fantastic service the team kept me updated throughout the day in the progress, were very helpful when faced with numerous questions about the work needed all in all a genuine 5 star service. We will be back with both our BMW and our Mini"
"Excellent and friendly service and all charges are clearly stated before you begin with any others being explained to you before they do them."
"Great experience as always, I would never go anywhere else"
"The staff treat all customers I watch them speak to others as I have an interest in customer service as though every one is special."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Very impressed with the showroom not pressurised by the sales staff. Excellent follow up by Riaz. Good communication throughout, telling us when car would be ready."
"The service on both purchases has been exemplary, Riaz Choudhury is an absolute star"
"Scotthall Watford provided superb service from the day I called in to enquire about the new BMW 3 series, to taking delivery and beyond. Always pro active in keeping me updated throughout the process, salesman Riaz Choudrey has been a complete star."
"Outstanding customer service. Everything went incredibly smoothly."
"Riaz Choudhury provided an excellent and courtious sales service supported by Rashid Zoufri providing the finance support. The car was also delivered earlier than originally forecast."
"Our salesman James at Scotall Watford was absolutely amazing. We only came in to ask about boot sizes and enquire about second hand car possibilities and came away with an amazing deal and car."
"All the people I dealt with we're very professional and friendly with a very good understanding of the product"
"all aspects of my first bmw puchase were first class."
"I was sold the X5 by Gavin, i was impressed at his knowledge of the vehicle and how fast he ensured the overall transaction was, very impressed with him"
"I felt I received a very personalised service from Deborah Burns as she really tried to make sure we were 100 happy with our purchase and looked at all the options for us."
"I would like to specially mention Deborah Burns for her help and support during entire sales process. The whole experianence was very pleasurable. The handover was very smooth and informative."
"The dealership was extremely helpful and poliet throughout the purchase process. At no time did I feel pressurised into making a decision, in fact the salesman worked with us to develp the right car terms for us."
"Came back to the same salesperson again after she had given such good service"
"Very smooth transaction."